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Chat system is not what it was before... Not anymore...

Bug Reports

Uploaded a textbook and requested assistance from Memo to function as a lecturer, elucidating pages 1 to 5, including all terms, concepts, definitions, and providing examples to facilitate comprehension of the content.

The system navigates to the pages of your textbook and then paraphrases all content, altering the meanings of the terminology necessary for examination success. Memo is generating ambiguity by this action.

The memo was not previously structured in that manner. All these updates and changes have disrupted the chat system we previously enjoyed. Currently, during conversations, you observe several errors and a plethora of words while the system processes information, occasionally resulting in the wrong paraphrasing of your responses. We require you to enhance this chat system and rectify the issue.

The system must adhere to the content presented in the textbook, avoiding fabrication and preventing student confusion. Other platforms acknowledge this and utilize the precise terminology from textbooks for instruction. I possess three additional platforms, and none of this occurs there.

I exclusively utilize this application for the Tracks tutor and the Albert professor. The remainder is superfluous. This platform is deteriorating progressively.

Posted by [Deleted User] ·
Status: Closed3 comments

Comments3

  • Jason From Memo changed status to Closed
    Team•

    Nov 28, 2025

    Pinned

    Hey Jose Javier,

    I'm really sorry to hear about the issues you're running into with the chat system and the frustration this has caused. I understand how important it is for the AI to stick to the exact terminology from your textbook, especially when you're studying for exams.

    We recently updated our AI model, but you can switch back to the previous version. If you go to Settings -> Memo AI, you can select "Memo Legacy" to use the model you were familiar with.

    Thanks for flagging this for us. We're always working on improving the AI, and your feedback is super helpful.

    • [Deleted User]

      •

      Nov 28, 2025

      The AI conversation is not functioning correctly. The AI conversation is generating fabricated information and paraphrasing content extensively; it does not adhere strictly to textbook definitions and claims copyright, which is questionable. We require this matter to be resolved promptly. Both modules have the same issue. We need this AI chat to adhere strictly to the material; such problems can confuse students, and not learning term definitions properly results in bad grades.

  • Jose Javier

    •

    Feb 18

    •

    Merged request

    •

    1 vote

    Chat System needs Improvements

    Uploaded a textbook and requested assistance from Memo to function as a lecturer, elucidating pages 1 to 5, including all terms, concepts, definitions, and providing examples to facilitate comprehension of the content.

    The system navigates to the pages of your textbook and then paraphrases all content, altering the meanings of the terminology necessary for examination success. Memo is generating ambiguity by this action.

    The memo was not previously structured in that manner. All these updates and changes have disrupted the chat system we previously enjoyed. Currently, during conversations, you observe several errors and a plethora of words while the system processes information, occasionally resulting in the wrong paraphrasing of your responses. We require you to enhance this chat system and rectify the issue.

    The system must adhere to the content presented in the textbook, avoiding fabrication and preventing student confusion. Other platforms acknowledge this and utilize the precise terminology from textbooks for instruction. I possess three additional platforms, and none of this occurs there.

    I exclusively utilize this application for the Tracks tutor and the Albert professor. The remainder is superfluous. This platform is deteriorating progressively.