Skip to main content

as a user with a paid susbcription, there are too many bugs and take too long to get fixed

Feedback
Posted by Simone ·
Status: Completed4 comments

Comments4

  • Jason From Memo changed status to Awaiting Clarification
    Team•

    Feb 23

    Pinned

    Hey Simone,
    Thanks for reaching out and I'm really sorry to hear about your experience. Could you let me know which bugs you're referring to? I'd love to get our team to look into them and get them fixed for you right away.

    • An Anonymous User

      •

      Feb 23

      Thanks for the reply. Since the new update, the infographic and podcasts are basically useless since they won't focus on anything past the first page of the material no matter how much you insist with the AI. The track is pretty good but some of the lessons have the text formatting all over the place (see picture)

      • Jason From Memo

        Team•

        Feb 23

        Hey, thanks so much for flagging these issues and for providing the screenshot. I'm really sorry about the trouble here.

        We're looking into both the infographic/podcast issue and the text formatting problem right now and will get a fix out for them as soon as possible.

      • Jason From Memo

        Team•

        Feb 24

        Hey,

        Thanks for flagging these issues and for the screenshot. We've just pushed a fix for the AI features not focusing past the first page and the text formatting problems.

        Could you give it another try in about 15 minutes and let me know if everything is working correctly for you now?